Shipping policy
Shipping Policy
Customers are responsible for any import duties, taxes, or customs fees that may be applied by their country.
If a shipment is refused or returned due to unpaid customs fees, the customer will be responsible for the original shipping cost and any return courier charges incurred.
Please note that international shipments may take longer due to customs processing in your country.
Order Processing
We strive to process and ship all orders within 2-6 business days of receiving them. However, please note that processing times may vary depending on the item(s) ordered, the shipping method selected, and our current order volume. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods
We offer several shipping options to meet your needs, including standard shipping, expedited shipping, and overnight shipping. Shipping rates and estimated delivery times vary depending on your location and the shipping method selected. You will be able to view shipping rates and estimated delivery times during the checkout process.
Shipping Restrictions
Some items may be restricted from shipping to certain locations due to legal or regulatory restrictions. If your order cannot be shipped to your location, we will notify you as soon as possible.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your shipment on the carrier's website. Please allow up to 24 hours for the carrier's website to update with the latest tracking information.
Shipping Delays
We are not responsible for shipping delays caused by weather, carrier delays, or other factors beyond our control. If your order is delayed for any reason, we will do our best to notify you as soon as possible.
Shipping Charges
Shipping charges are calculated based on the weight and size of your order, as well as your location and the shipping method selected. Shipping charges are non-refundable.
PRE-ORDER ITEMS
Some items on our store may be offered as pre-orders. This means the item is currently in production and will ship within the timeframe stated on the product page.
Pre-order shipping timeframes are estimates and may vary due to production, logistics, or customs delays.
If your order contains both in-stock items and pre-order items, your order may be shipped once all items are ready.
By placing a pre-order, you acknowledge and agree to the stated production timeframe.
Pre-order items cannot be cancelled once production has started.
Contact Us
If you have any questions or concerns about our shipping policy, please contact us at marteli.clothing7@gmail.com